Microsoft Dynamics 365 Customer Service is a customer service automation module for Dynamics 365 CRM that focuses on managing and tracking an organization’s customer service operations to provide you with a complete customer view.
The Dynamics 365 Customer Service module allows you to manage your customer support and case management activities while enhancing cross-team collaboration and employee effectiveness, hence improving customer service and loyalty.
Customer Service integrates with other critical Dynamics CRM modules such as Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Customer Insights, Microsoft Dynamics 365 Marketing, and Microsoft Dynamics 365 Operations.
