Field Service Automation enables field service businesses to automate a wide range of tasks, from scheduling engineers to remotely signing off on a fix at a client’s location. Microsoft CRM 365 Field Service’s primary goal is to improve the efficiency of managing a field service team while keeping the customer at the centre of the business. Dynamics Field Service includes advanced analytics and enables field service companies to transition from a costly, reactive ‘fix it if it breaks’ model to a preventative and proactive one.
The key advantages of Dynamics 365 CRM Field Service are that it prioritises the customer by keeping them informed at every step of the process. It gives employees and field technicians a complete view of all information while also empowering businesses by optimising schedules.